1. Frequently Asked Questions (FAQ)

Unable to use

What to do if the capacitive stylus is not working?

1. Model compatibility issue

Please confirm if your device model is compatible with the capacitive stylus and whether it is an iPad from 2018 or later (refer to the compatibility chart)

2. Battery issue

Check if the capacitive stylus is powered on and ensure that the battery is sufficiently charged

3. Connection issue

Confirm whether the Apple Pencil is connected. If it is, please disconnect the Apple Pencil first

4. Pen tip issue

Check if the pen tip is securely tightened

Click to view the troubleshooting video tutorial for the capacitive stylus

2. Writing issue

What to do if the writing is intermittent and the touch is unresponsive?

1. Loose or worn-out pen tip

A loose or worn-out pen tip can cause intermittent writing. It is recommended to replace the pen tip

2. Charging status interference

Avoid using the capacitive stylus while charging the iPad to prevent signal interference

3. Screen protector issue

A thick tempered glass screen protector combined with the pen tip cover may cause signal interference

4. Static electricity issue

If there is static electricity on the pen tip, wrap the tip with a tissue and write for 2-3 minutes to dissipate the static

5. Low battery

Check the battery level and try again after charging

6. Interference from the original stylus

If you have previously connected the Apple Pencil, please disconnect it

7. Software settings issue

Check if the software has handwriting mode enabled, or clear the text cache of the software

8. Electronic device interference

Ensure that the iPad is kept at an appropriate distance from electronic devices such as laptops, desktop computers, mechanical keyboards, etc., to avoid magnetic interference

Click to view the troubleshooting video tutorial for the capacitive stylus

How to replace the pen tip?

3. Pen tip issue

Replace the pen tip

Rotate the pen tip

clockwise and remove it

Then take the new pen tip and

insert it by rotating counterclockwise

Click to view the troubleshooting video tutorial for the capacitive stylus

The pen tip wears out too quickly?

The capacitive stylus tip is made from eco-friendly POM material, which is highly durable and one of the best in plastic materials. However, due to the variety of usage environments, the rate of tip wear may vary. We recommend avoiding excessive pressure while writing and reducing use on surfaces with high friction to prolong the life of the pen tip. If you feel the pen tip wears out too quickly, we offer one free pen tip replacement service. You can contact us through the platform to request it

Contact Information

4. Contact Us

Email: king@yebosi.com

5. After-Sales Service Policy

·Warranty Coverage and Application Steps:

If you encounter any product issues within one year of purchasing, you can contact us for assistance

·Free Pen Tip Replacement Service:

If you feel that the pen tip wears out too quickly, we offer a one-time free pen tip replacement service. You can contact us through the platform to request it

If you encounter any issues while using our product, feel free to contact us at any time